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Dwarfsms Solutions
19Jul
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Exploring the Role of Messaging in Healthcare
Why Messaging is Growing in Healthcare Messaging in healthcare has become more popular recently for several reasons: More People Online: Almost everyone has a smartphone and internet access, making messaging a convenient way to communicate with doctors and nurses. Need for Quick Communication: Patients want fast r...
Dwarfsms Solutions
19Jul
sajeev sj
42
Messaging Best Practices for E-commerce
1. Make It Personal Make your messages feel special by using the customer’s name and suggesting products they might like. This makes them feel valued. Example: Subject Line: "Hi [Customer's Name], check out these new items we picked for you!" Message: "Based on what you bought before, we ...
Dwarfsms Solutions
19Jul
sajeev sj
45
Enhancing Customer Support with Messaging: A Modern Approach
Customer support has changed a lot recently. Instead of calling or emailing, people now prefer messaging. This is because messaging is faster, easier, and more personal. Here’s how you can improve your customer support using messaging. Why Messaging is Popular for Customer Support Messaging apps like WhatsApp, ...
Dwarfsms Solutions
19Jul
sajeev sj
39
Easy SMS Marketing Tips for Small Businesses
1. Build a Subscriber List Get Permission: Make sure people agree to receive your messages. Use your website, social media, and in-store promotions to ask customers to sign up. Offer discounts or special deals as incentives. Follow the Rules: Make sure you follow laws like the Telephone Consumer Protection Act (TCPA)...
Dwarfsms Solutions
19Jul
sajeev sj
42
Boosting Sales with Bulk Messaging
1. Know Your Audience To send the right messages, you need to understand who your customers are. Find out their age, interests, problems, and shopping habits. The better you know them, the better you can talk to them. Tip: Use surveys, social media, and customer data to learn more about your audience. 2. Make It Per...
19Jul
sajeev sj
43
Trends in Messaging Technology: Shaping the Future of Communication
1. AI and Chatbots Artificial Intelligence (AI) has changed how we use messaging apps. Chatbots, which are powered by AI, are now common in many industries. They provide quick customer service, help businesses run smoothly, and even suggest personalized content. With improvements in natural language processing, chatbo...
Dwarfsms Solutions

Privacy & Policy

Effective Date: 28-05-2020
Dwarfsms Solutions is committed to protecting the privacy and security of our clients' and their users' personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal information through our enterprise messaging services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us directly when using our services. This includes:
  • Contact Information: Name, email address, phone number, and job title.
  • Account Information: Username, password, and other credentials.
  • Billing Information: Payment details, billing address, and transaction records.

1.2 Automatically Collected Information

We collect information automatically when you use our services, such as:
  • Log Data: IP address, browser type, device information, access times, and pages viewed.
  • Usage Data: Information about how you interact with our services, including message logs and delivery status.

1.3 Information from Third Parties

We may receive information about you from third parties, including:
  • Partners: Information provided by business partners who offer our services.
  • Public Sources: Information from publicly accessible sources.

2. How We Use Your Information

We use the information we collect for various purposes, including:
  • Service Delivery: To provide, operate, and maintain our messaging services.
  • Account Management: To manage your account and provide customer support.
  • Billing and Payments: To process transactions and send billing-related communications.
  • Improvement and Development: To improve and develop new features and services.
  • Security and Compliance: To protect against fraud, unauthorized access, and ensure compliance with legal obligations.
  • Communication: To send administrative information, updates, and marketing communications (if you have opted in).

3. Sharing Your Information

We do not sell your personal information. We may share your information with:
  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing and data storage.
  • Business Partners: Partners with whom we collaborate to offer additional services.
  • Legal Authorities: When required by law, regulation, or legal process.
  • Corporate Transactions: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement robust security measures to protect your personal information, including encryption, access controls, and regular security assessments. However, no security system is impenetrable, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:
  • Access: To request access to your personal information.
  • Correction: To request correction of inaccurate or incomplete information.
  • Deletion: To request deletion of your personal information.
  • Restriction: To request restriction of processing your personal information.
  • Portability: To request transfer of your personal information to another entity.
  • Objection: To object to processing your personal information for certain purposes.

7. International Data Transfers

We may transfer your personal information to countries other than the one in which you reside. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions to which it is transferred.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and indicate the date of the latest revision.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Dwarfsms Solutions,Bethel,KP X/324A,
Thiruvananthapuram, Kerala, 695005  Email : info@dwarfsms.in
PH : +91 9656369006

Terms & Conditions

Effective Date: 28-05-2020

1. Introduction
Welcome to Dwarfsms Solutions! By using our bulk SMS services, you agree to these Terms and Conditions. If you don’t agree, please don’t use our services.
2. Definitions
  • "Service": The bulk SMS service provided by Dwarfsms Solutions.
  • "User", "you", and "your": The person or company using our services.
  • "We", "us", and "our": Dwarfsms Solutions.
3. Using Our Service
3.1 Eligibility
You must be at least 18 years old to use our services.
3.2 Account Registration
You need to create an account to use our services. Keep your account information safe. You’re responsible for all activities under your account.
3.3 Acceptable Use
Use our services legally. Don’t use them to:
  • Send spam or unsolicited messages.
  • Pretend to be someone else.
  • Break any laws.
4. Payment and Fees
4.1 Pricing
Our prices are listed on our website and may change. Pay all fees in advance unless we agree otherwise in writing.
4.2 Payment Terms
Pay your fees on time. If you don’t, we might suspend or terminate your account.
5. Intellectual Property
5.1 Ownership
We own all rights to our services and content.
5.2 License
We give you a limited right to use our services as long as you follow these Terms.
6. Privacy
We respect your privacy. Read our Privacy Policy to understand how we handle your information.
7. Disclaimers and Limitation of Liability
7.1 Disclaimers
We provide our services "as is" without any warranties.
7.2 Limitation of Liability
We are not liable for any indirect, incidental, or special damages, or any loss of profits or data, resulting from:
  • Your use or inability to use our services.
  • Unauthorized access to your data.
  • Any other issue related to our services.
8. Indemnification
You agree to protect us from any claims, damages, or expenses related to your use of our services or violation of these Terms.
9. Termination
We can suspend or terminate your access to our services at any time, without notice, if you violate these Terms.
10. Governing Law
These Terms are governed by the laws of Ministry of Information and Broadcasting Government of India.
11. Changes to Terms
We may update these Terms from time to time. If changes are significant, we will notify you at least 30 days before they take effect.
12. Contact Us
If you have questions, contact us at:
  • Email: info@dwarfsms.in
  • Phone: +919656369006
  • Address: Dwarfsms Solutions,Bethel,KP X/324A,Thiruvananthapuram, Kerala, 695005

By using our services, you confirm that you have read and agree to these Terms and Conditions.

Refund Policy

Effective Date: 28-05-2020
At DWAFSMS SOLUTIONS, we aim to provide excellent SMS communication services. We understand that sometimes things don't go as planned, and we want to address your concerns fairly. Please read our refund policy to know your rights and what to do if you need a refund.
1. When You Can Get a Refund

  • Service Problems: If our service has a major problem caused by us and it isn’t fixed within 24 hours, you might get a partial or full refund, based on how bad the problem is.
  • Billing Mistakes: If we overcharge you, you can get a refund for the extra amount.
2. When You Cannot Get a Refund
  • Change of Mind: No refunds if you used the service and then changed your mind.
  • Third-Party Issues: No refunds for problems caused by other services or providers.
  • Misuse: No refunds if the problem was caused by not following our rules or misusing our service.
3. How to Request a Refund
  1. Contact Us: Email support@dwafsms.in or call +919656369006 within 30 days of the issue. Provide your account details, describe the problem, and include any relevant documents.
  2. Review: We will review your request and might ask for more information. We aim to resolve requests within 10 business days.
  3. Decision: We will email you our decision. If approved, you will receive the refund in 5-10 business days to your original payment method.
4. Dispute Resolution
If you're not happy with our decision, you can contact our management team at info@dwafsms.in We aim to resolve disputes fairly.
5. Policy Updates
DWAFSMS SOLUTIONS can change this policy anytime. Changes will be posted on our website and will be effective immediately. Please check this policy regularly to stay updated.
6. Contact Us
If you have questions or need help, contact us:
  • Email: support@dwafsms.in
  • Phone: +919656369006
  • Address:Dwarfsms Solutions,Bethel,KP X/324A,
    Thiruvananthapuram, Kerala, 695005 

Thank you for choosing DWAFSMS SOLUTIONS. We value your business and aim to provide the best service possible.

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